Refund policy

Return Policy

At PorterHausCrafts, every item is made with care and attention to quality. Because our products are custom-made, we maintain a limited return policy to ensure fairness and efficiency.

✅ Returns Accepted

We gladly accept returns or replacements if:

  • There is a verified printing defect

  • The design is misprinted, off-center, or damaged

  • The item arrives damaged due to a production error

If you believe your item has a printing issue, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos of the item showing the issue

Once reviewed and approved, we will arrange a replacement at no additional cost to you.

❌ Returns Not Accepted

We do not accept returns or exchanges for:

  • Incorrect size sele

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at porterhauscrafts@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at porterhauscrafts@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at porterhauscrafts@gmail.com.

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  • Buyer’s remorse or preference changes

Please carefully review the size chart included in each listing before placing your order. Because all items are made-to-order, we are unable to restock or resell returned items due to sizing issues.

Questions?

If you have any questions before ordering, we are happy to help! Please reach out prior to purchase to ensure you select the best size and product option for your needs.